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Return Policy
Return Policy
At Heritage Farm, your satisfaction is our priority. We are committed to providing fresh, healthy, and high-quality poultry products. If there is ever an issue with your order, we will do our best to make it right quickly and fairly.
Returns
Due to the perishable nature of poultry products, we generally do not accept returns of products that have been delivered. However, if your order arrives in an unsatisfactory condition, we are happy to help.
To be eligible for a replacement, refund, or exchange, please contact us within 24 hours of receiving your order. Kindly provide:
* Your order number.
* Clear photos or videos of the product.
* A brief description of the issue.
Damaged, Incorrect, or Poor-Quality Orders
If you receive:
* A damaged package.
* The wrong product.
* Poultry that appears spoiled or unsafe upon delivery.
* Missing items from your order.
Please notify us within 24 hours of delivery. After reviewing your claim, we will offer one of the following at no additional cost:
* A full replacement.
* A replacement of the affected item(s).
* A full or partial refund, depending on the situation.
* Store credit for your next purchase (if you prefer).
Our goal is to resolve all genuine concerns within 1–3 business days.
Customer-Friendly Satisfaction Guarantee
If you are not completely satisfied with the quality of your purchase, please reach out to us. We value every customer and will work with you to find the best possible solution. We believe in building long-term trust and are committed to treating every concern with fairness and respect.
Non-Returnable Items
For health and food safety reasons, we cannot accept returns for:
* Products that have been opened, cooked, or consumed.
* Products that have been stored improperly after delivery.
* Items reported more than 24 hours after delivery.
* Orders where the issue resulted from incorrect information provided by the customer (such as an incorrect delivery address).
Exchanges
If an item qualifies due to damage, incorrect delivery, or quality concerns, we will gladly exchange it for the same product (subject to availability). If the product is unavailable, you may choose a refund or an alternative product of equal value.
Refunds
Once your request has been reviewed and approved:
* Refunds will be processed using the original payment method within 24 hours.
* Processing times may vary depending on your payment provider.
* If you paid by cash on delivery, we will arrange the refund through a mutually agreed method.
Contact Us
If you have any questions or need assistance with your order, please contact our customer support team. We are always happy to help.
Email: officialheritagefarms.info@gmail.com
Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM
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Your trust means everything to us. We appreciate your support and are committed to providing fresh poultry products and excellent customer service every time you shop with us.
